Financial Aid still having technical difficulties

Some financial aid for this term is still delayed due to a continuing computer systems problem, according to an MHCC update posted Wednesday morning.

David Minger, vice president of Student Success and Enrollment Management, sent the update, along with answers to some common questions students might have.

The FAQs pinpoint “recurring deletion of key information in student financial aid records” as the problem in the system. The update also said students who have already received their aid will not be affected.

The update explains that staff members from Information Technology (IT), Financial Aid Office (FAO) and Jenzabar (the database provider) are working to fix the underlying glitch causing the disbursement issue. The problem also may affect the processing for financial aid for 2013-2014.
Students will be notified of any financial aid updates by e-mail, FAO and college website announcements.

David Minger; Robert Cox, dean of Student Success and Enrollment Management; Luis Juarez, the manager of Advising, Testing & Retention; and John Hamblin, the manager of Admissions, Record & Registration are all available for further questions. Their e-mail addresses can be found on the MHCC website under the “Faculty & Staff” tab.

– Mike Mata